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Delivery Policy

DELIVERY POLICY

As of 8th February 2021

 

Our Company Website sells three types of products.

  1. Physical Products – Protein Powder
  2. Single sale digitally delivered products.
    1. eBooks
    2. Workout Videos.
  3. 12-week weight loss Subscription
  4. Gym memberships.

Each type of product has a slightly different method of delivery. Please read the policy relating to the product you are purchasing.

  1. Physical Products – Protein Powder:
    1. Delivery is via Australia Post. There are two options to choose from at the checkout. Standard or Express. Product is typically dispatched from our warehouse within 36hours of order (Monday to Friday) Once dispatched the relevant Australia Post delivery times apply. Motv8 Pty Ltd T/as Motivating Health take no responsibility for Australia Post delays.
  2. Single sale digitally delivered products:
    1. These products once paid are digitally delivered and can’t be retrieved or returned. The link for download is available once payment is cleared.
  3. 12 Week Weight Loss Subscription:
    1. These subscriptions are via 12 x weekly download links contained in emails that are delivered weekly. Once the customer has signed up for a program it is up to them to complete the program. Motv8 Pty Ltd T/as Motivating Health will not refund or cancel the program once started. Started means once first payment has cleared.